Isaac Trigoso

Design, implement, and secure enterprise cloud solutions supporting critical operational workflows and incident-response platforms. Architect and maintain AWS infrastructure, secure integrations, Kubernetes environments, and cloud-native security controls while collaborating with engineering, operations, and business stakeholders to deliver resilient, scalable, and security-focused solutions.

Solutions Engineering and Automation:
• Own the architecture, security, deployment, and operational support of NOC-BOT2, a Python-based ChatOps platform supporting incident response, operational automation, and secure enterprise communications.
• Engineered and secured AWS infrastructure supporting containerized applications hosted on Amazon EKS, integrating RDS MySQL, Secrets Manager, API Gateway, VPC Endpoints, S3, and enterprise APIs while enforcing secure connectivity and access-control standards.
• Led secure application deployments across production and non-production environments, performing release validation, configuration reviews, access-control verification, and deployment governance activities.
• Investigated and resolved cloud networking and security issues involving Kubernetes workloads, AWS Security Groups, VPC Endpoints, proxy-controlled egress, encrypted HTTPS communications, and database connectivity controls.
• Developed and maintained secure API integrations utilizing OAuth authentication, Slack APIs, Secrets Manager, and enterprise services to automate incident-handling workflows while protecting sensitive operational data.
• Reduced incident-channel creation time from approximately 60 seconds to 10 seconds and escalation-request processing from approximately 30 seconds to under 10 seconds.
• Designed automated incident-response workflows that provision response resources, enforce operational standards, and deliver timely notifications to incident stakeholders and leadership teams.
• Developed Infrastructure as Code (IaC) solutions using YAML to provision and manage AWS network security controls, enabling secure communication between application services and critical resources such as RDS MySQL, Secrets Manager, VPC Endpoints, API Gateway, and S3. Implemented least-privilege network access and secure service integration across cloud environments.
• Developed Jenkins automation supporting compliance validation, xMatters notification testing, Slack administration controls, and operational governance workflows, reducing manual administrative effort and improving consistency.
• Migrated ServiceNow integrations from Workato to SnapLogic while preserving authentication controls, data integrity, and operational security requirements.
• Automated on-call notifications, backup assignments, and Slack User Group updates for more than 50 internal teams.
• Administered enterprise notification and escalation platforms supporting secure communications, major incident coordination, and high-volume operational events across global teams.
• Partner with cross-functional engineering and operations teams to gather requirements, conduct UAT, integrate new functionality, and enhance production workflows.
• Build and support the application using Python, GitHub, Docker, Jenkins, AWS EKS, AWS Secrets Manager, Amazon RDS for MySQL, Slack APIs, and SnapLogic.
• Maintain technical documentation covering application support, system architecture, network maps, database schemas, data flows, deployments, and custom commands.

Future Proofing:
• Improving NOC work lives by finding ways to reduce tasks that can be automated. Constantly searching for new ways to improve on existing processes.
• Automated redundant, time-consuming operational tasks to allow the NOC to focus entirely on high-severity incident handling and network monitoring.
• Ensuring NOC can stay current by looking for opportunities for collaboration with other teams that can help NOC stay relevant and provide value to the organization.
Process Handling:
• Managed processes using Confluence for a team of 14. Processes that may require updates ranging from a new team name to a complete process refresh.
• Identified areas that can be improved by automation and created scripts that can help other NOC admins complete processes faster.
• Managed several projects focused around process improvements for the NOC. Projects that would include other teams within the organization that would be able to help such as backend developers and incident managers.
Incident Handling:
• Monitored the PlayStation Network using tools such as DataDog, BigPanda and Splunk for visuals on the status of the network.
• Handled platform breaking incidents and escalations using xMatters to bring on teams that can assist in resolving the platform issues.
• Handled communications that are sent to 3rd party providers as an informational message that PSN is experiencing issues.
• Worked closely with engineers to ensure smooth recoveries. Escalating to proper teams that handle different services.
Daily Tasks
• As shift lead: Ensured tasks are being completed and answering questions other admins may have about processes or who to reach out to for specific tasks.
• Completed RBAC requests for several internal tools. NOC would process request by gathering appropriate approvals and provisioning the roles requested.
• Processed IP allow-listing requests for different developer environments. Similar to RBAC, gathering approvals and provisioing the IPs.
• Monitored outlook for any 3rd party inquiries that may need to be escalated to internal teams.